1. Provider and core definitions
Heart of Sardinia is a digital platform operated by Eager S.r.l., S.V. Baddimanna Filigheddu 73, 07100 Sassari (SS), Italy, VAT no. 02698250905.
- Platform: the website, app and related interfaces that let users view content and book access or tourism services.
- Third-party operator: the public or private entity that organises or supplies the service bookable through the platform.
- User: the natural or legal person using the platform.
- Service: the activity, ticket, access right or experience booked through the platform.
2. Platform access and account
- Age and authority: account creation and bookings are reserved to adults or to persons acting through a duly authorised representative.
- Accurate data: you must provide complete, truthful and updated information and keep your credentials secure.
- Third-party login: where available, login through external identity providers is allowed only for the data needed to authenticate and create the profile.
- Suspension: we may suspend or limit access in case of violations, abuse, security risks or extraordinary maintenance.
3. Bookings and role of the platform
The platform allows users to view services and availability published by third-party operators and to send booking or purchase requests. Unless expressly stated otherwise in the specific service page, Heart of Sardinia does not directly perform the booked tourism or access service: the contract for the performance of that service is concluded between the user and the relevant third-party operator.
- Booking confirmation: a booking is confirmed when you receive an electronic confirmation, successful checkout screen, ticket or valid code/QR.
- Confirmation contents: booking identifier, chosen service, date/time, quantity, amount and essential conditions where applicable.
- Operator rules: use of the booked service remains subject to the operator's own rules and conditions, including access requirements, documents, age limits or conduct rules.
- Name-linked or non-transferable bookings: where applicable, bookings may be personal or usable only by the entitled person, with no unauthorised resale or transfer.
4. Prices, payments and documents
- Price display: prices or environmental contributions are shown in the relevant service page; taxes, exemptions or public-law charges follow the regime applicable to that service.
- Checkout and providers: payment may be handled through third-party providers, including Stripe and Worldline, and some flows may also involve PayPal components.
- Payment data: the platform does not store full card data; full payment instrument processing is carried out by the selected provider.
- Failed payment: if payment is not successful, the booking is not considered confirmed unless the procedure expressly states otherwise.
- Fiscal or payment documents: they are issued by the competent party according to the fiscal role actually applicable to the service or collection flow.
5. Cancellations, changes and right of withdrawal
Specific service terms shown before confirmation prevail over these general rules with respect to cancellations, refunds or date changes.
- Leisure services with a specific date: for many services bookable through the platform, the 14-day withdrawal right for distance contracts does not apply because they fall within the leisure-service exception of Article 59(1)(n) of the Italian Consumer Code.
- User cancellation: unless the operator offers a more favourable policy or the law provides otherwise, cancelling after confirmation does not automatically entitle the user to a refund.
- Operator cancellation or major change: if the operator cancels or materially changes the service, the user is entitled to the remedy provided by the operator and the applicable law, which may include a new date, voucher or refund.
- Refunds: where due, refunds are generally executed through the same payment method originally used, where technically possible.
- Withdrawal from the platform relationship: you may stop using the platform and request account closure at any time; this does not automatically affect already confirmed bookings.
6. User conduct rules
- Lawful use: the platform must be used in compliance with the law, these terms and the rules of each booked service.
- No abuse: bots, unauthorised scraping, speculative bookings, resale of slots or fraudulent use of payment systems are prohibited.
- Content and communications: if a function allows the user to submit content or reviews, such content must be lawful, non-offensive and not infringe third-party rights.
- User responsibility: the user is responsible for damages caused by unlawful use of the platform or breach of these terms.
7. Intellectual property and content
- Platform rights: trademarks, logo, layout, software, databases, texts and proprietary materials belong to Eager S.r.l. or the relevant licensors.
- Limited licence: you receive a personal, non-exclusive and revocable licence to use the platform for lawful, non-commercial purposes unless otherwise authorised.
- Third-party content: materials, descriptions or media supplied by operators or other parties remain owned by the relevant rights holders.
- Notices: reports concerning unlawful content or intellectual property issues can be sent to the contacts listed below.
8. Platform availability and liability
We make reasonable efforts to keep the platform updated, accessible and secure, but we cannot guarantee the absolute absence of interruptions, errors, compatibility issues, maintenance windows or force majeure events.
- Role of the third-party operator: the operator remains responsible for the performance of the booked service, access rules, service quality and any refund due for reasons attributable to it, unless the law or the service page provides otherwise.
- Platform liability: we are liable for damage directly attributable to our own breach or technical malfunction, within the limits allowed by the applicable law.
- Mandatory safeguards: nothing in these terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer rights.
9. Privacy, cookies and personal data
Personal data are processed in accordance with the GDPR, the Italian Privacy Code and the Privacy Policy. Website cookies and tracking tools are described in the Cookie Policy.
10. Governing law, complaints and contacts
- Governing law: these terms are governed by Italian law, without prejudice to any mandatory consumer protections applicable in the user's country of habitual residence.
- Competent court: consumer disputes remain subject to the forum required by applicable consumer law; for non-consumer users the courts of Sassari, Italy have exclusive jurisdiction unless the law requires otherwise.
- ADR: consumers may consider out-of-court dispute resolution through active ADR bodies listed on the European portal consumer-redress.ec.europa.eu/dispute-resolution-bodies.
- Contacts: for assistance, complaints or legal notices please write to info@eagersrl.com or carlo.gaspa@eagersrl.com.
- Translations: any non-Italian version is provided for convenience only; in the event of discrepancy, the Italian text prevails.